Dynamics 365 Unified Operations (UO) Dynamics 365 for Supply Chain Management (SCM) (Formerly Dynamics AX)įormerly part of the Dynamics 365 Finance and Operations application.

The app is: easy to use, works seamlessly with Dynamics 365 for Sales, and has built-in business intelligence. Dynamics 365 for MarketingĪ marketing-automation application that helps turn prospects into business relationships. Helps your organization efficiently track, manage, and deliver project-based services, from the initial sale all the way to invoicing. Dynamics 365 for Project Service Automation (PSA) The application combines workflow automation, scheduling algorithms, and mobility to set mobile workers up for success when they’re onsite with customers fixing issues. Helps your team deliver onsite service to customer locations. Customer Service provides many features and tools that organizations can use to manage the services they provide to customers. Dynamics 365 for Customer Service (Formerly Dynamics CRM Online)īuild great customer relationships by focusing on optimum customer satisfaction with the Customer Service apps. It also lets you create marketing lists and campaigns, and follow service cases associated with specific accounts or opportunities.

Keep track of your accounts and contacts.

The business applications include: Dynamics 365 Customer Engagement (CE) Dynamics 365 for Sales (Formerly Dynamics CRM Online)Įnable your salespeople to build strong relationships with their customers, take actions based on insights, and close sales faster.

Understanding what your business needs are and how they fit within Dynamics 365 is the key to getting the most value out of your business. In modernizing their lineup of applications, they have evolved the licensing model and pricing of their entire Dynamics 365 offerings.ĭynamics 365 offers purpose-built business applications that manage specific business processes, and work seamlessly together in a single cloud-based product offering. Microsoft Dynamics 365 integrates powerful ERP and CRM capabilities in the cloud to provide business applications for today’s users.

Microsoft 365 crm pricing